Privacy Policy
Last updated: August 1, 2026
1. Information We Collect
When you use our services or website, we may collect the following information:
- Name, phone number, email address, and physical address
- Service preferences and scheduling information
- Payment information (processed securely through third-party providers)
- Communications between you and our team
- Website usage data through Google Analytics (anonymized)
2. How We Use Your Information
We use your personal information to:
- Provide and schedule cleaning services
- Send invoices and process payments
- Communicate about your appointments and account
- Improve our services based on feedback
- Comply with legal and regulatory requirements
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only with service providers who assist in our operations (payment processing, scheduling software) under strict confidentiality agreements, or when required by law.
4. Data Security
We implement appropriate security measures to protect your personal information. This includes encrypted connections (SSL/TLS), secure payment processing through certified providers, and restricted access to personal data within our organization. However, no method of electronic transmission or storage is 100% secure.
5. Cookies and Analytics
Our website uses Google Analytics to understand how visitors interact with our site. This data is anonymized and used solely to improve your experience. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
6. Your Rights
Under Canadian privacy law (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your personal information
- Withdraw consent for data collection
7. AI Chat Assistant
Our website features an AI-powered chat assistant (Halaya) that can answer questions and help with booking. Conversations with the chat assistant may be stored to improve service quality. No conversation data is shared with third parties for marketing purposes.
8. Contact Us
For questions about this privacy policy or to exercise your rights, contact us at:
Simply Done Cleaning
9905 113 Ave, Grande Prairie, AB T8V 4H4
Email: simplydone@gcorpindustries.ca
Phone: 780-228-8272