Frequently Asked Questions

Residential cleaning is $38/hr with a 2-hour minimum. Commercial cleaning is $44/hr. Steam cleaning items are flat-rate per piece. A 5% environmental and materials fee is included on every invoice.

Yes. First-time customers pay a $119.70 booking deposit (GST included). This is applied as a credit toward your first invoice, not an extra charge.

No. Your invoice reflects actual time spent cleaning plus the 5% environmental fee and GST. That is it. Travel time is included in your booking hours.

We accept e-Transfer and credit card. Invoices are sent electronically after each clean, and payment terms are clearly noted.

Call us at 780-228-8272, use the chat on this website, or submit a free estimate request online. We will get back to you within 24 hours.

Yes. Just let us know at least 24 hours before your scheduled clean (more than 4 hours prior) and there is no charge.

Yes. We are available 7 days a week, including holidays, at the same rates. No after-hours surcharge.

Often same-day or next-day, depending on crew availability. Call us for the fastest scheduling.

Every single one. All crew members are background-checked, professionally trained, and fully insured before they ever enter a client's home.

Yes. We assign a dedicated crew to your home so they learn your space and preferences. You will see familiar faces, not strangers.

Fully. We carry commercial liability insurance, WCB coverage, and are ComplyWorks verified for commercial environments.

Let us know within 24 hours. We will send a crew back to make it right at no extra charge. For any damage, our insurance covers it.

Yes. We bring all cleaning products and equipment. We use professional-grade, eco-friendly products that are safe for your family and pets.

A regular clean maintains your home. A deep clean resets it, reaching behind furniture, inside appliances, along baseboards, inside window tracks, and everywhere else regular cleaning skips. Deep cleans have a 6-hour minimum.

Yes. We clean around and under pet areas, beds, and bowls. If you have pets, a 15% surcharge applies to cover the extra time needed for pet hair, dander, and odour treatment.

Absolutely. Tell us your priorities and we will build a checklist around what matters most to you. Your crew follows that checklist every visit.